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^“Many Thanks for your help in replacing the Ideal Standard, Tulip cistern lid in Whisper Peach. It arrived safely on Thursday as you said. It fits a treat and the colour is a great match. My mother – in – law has asked me to say a very big “thank you” for the service. As I mentioned earlier my mother – in – law is 81 years old and this has been a big issue for her, but with you and your staff’s help it has been resolved much quicker than we imagined and without any upheaval. Once again thank you. We will have no hesitation in recommending you to friends and family.^”