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^“Because I’m not overly impressed when service is ‘as it should be’ this is only the second written recommendation I have ever made. The service Jim gave me went way beyond what I usually expect when he supplied me with a toilet pan, toilet seat and wash basin. Everything supplied was top quality and delivered when promised, but most importantly when I had an issue which I hadn’t anticipated Jim went to a great deal of bother to resolve it for me. Chris, Nottingham^”