Your Guide

We want to provide you with the correct replacement sanitaryware item, and to do that, we need the right information from you. Please have a look through a guides below, and contact us with your requirements.

• Toilets
• Basins
• Baths
• Bidets

Toilets

Cisterns

Please give as much of the following information as possible:-

• A photo.
• The make.
• Close coupled or low level.
• >Side supply or bottom supply.
• If close coupled how many bolts fixing cistern to pan.
• A guide as to the age (if you have only been in the house 10 years it's a help!).
• Any names or numbers under cistern lid.
• Front or side lever.

Pans

Indicate type of pan from diagrams.

The simplest method of differentiating between washdown and siphonic pans is to estimate the distance between the bottom of the 'U' bend and the floor. In a washdown pan it will be 25mm, and in a siphonic pan it will be 100mm.

If close coupled how many bolts fixing cistern to pan and how many fixing holes in the pan: 2,4 or 6.

Pan Outlets

Indicate the pan outlet from the diagrams.

Colours

If the official sanitaryware colour is not known, the make, age, and a general description of the colour should allow us to narrow down the colour and send some samples for confirmation.

Seats

The majority of seats are standard and have a standard oval seat with approximately 170mm hinge fixing centres.

If your seat has wider fixing centres, a very wide back or a more rectangular form, it will be necessary to establish the toilet make/model. To do this send a photo or template of the seat to us, together with such colour information that you have.

Basins

Please give as much of the following information as possible:-

• A photo.
• The make.
• An estimate of the items age.
• Establish from the diagrams the type of basin to be replaced.
• Measure dimensions A, B, C, & D as indicated in the sketch for the basin you require.
• Note if there are 1, 2, or 3 tapholes.

Colours

With over 130 colours to identify, many of which are quite similar, the make of the sanitaryware eliminates most of the possible mismatches as each manufacturer produces a limited number of colours.

If the official sanitaryware colour is not known, the make, age, and a general description of the colour should allow us to narrow down the colour and send some samples for confirmation.

A digital photo of the basin and toilet is always useful as although the exact colour reproduction is not reliable, we can identify the make and an indication of the colour enough to send a few samples for final confirmation.

Baths

Standard rectangular baths

Measure overall length and width. Note that there may be up to 15mm recessed in the wall.

Twin grip or plain.

Colour of grips : chrome, gold or self coloured.

Offset corner baths

Measure length of both sides along the walls.

Measure maximum projection of both sides parallel to walls.

>Note if the long side is to the left or right when viewed from point 'A'.

Note if taps are to the left or right when viewed from point 'A'.

Corner baths

Measure length along the wall.

Measure length parallel to wall of greatest projection.

Measure from corner to front centre of bath.

Note if taps are to the left or right when viewed from point 'A'.

Bath Panels

Standard bath panels measure height and length.

It should be noted that if only a side (long) panel is required it is unlikely that it will marry with an existing end panel

End panels should be measured if the bath is over the 700mm standard size.

Corner bath panels are not interchangeable, unless the make and model are known or a digital photo supplied it is unlikely we will find a match.

Colours: occasionally the colour is stamped on the back of the panel. The best alternative is to investigate the toilet or basin for a make, this and an indication of age should help narrow the possibilities for us to send some colour samples for confirmation.

Bidets

Please give as much of the following information as possible:-

• The make ( may be more easily found on associated toilet or basin).
• Note the type of bidet from diagrams.
• Note the number of tap holes; 1, 2 or 3 with central ascending spray.
• If there are any model names or numbers on a matching toilet they can be useful.