Because I’m not overly impressed when service is ‘as it should be’ this is only the second written recommendation I have ever made. The service Jim gave me went way beyond what I usually expect when he supplied me with a toilet pan, toilet seat and wash basin. Everything supplied was top quality and delivered when promised, but most importantly when I had an issue which I hadn’t anticipated Jim went to a great deal of bother to resolve it for me. Chris, Nottingham

Chris, Nottingham

"Excellent service, never thought I would ever replace this". TWYFORDS CLASSIC RIGHT HAND TURN TRAP LOW-LEVEL TOILET PAN IN SEPIA.

Henrik, Copenhagen, Denmark


Theo, Sydney, Australia

Just to advise the sink arrived safely with us. It’s a perfect fit and a perfect match with the other sinks in the washroom. Thanks very much for your help

Carole, Essex

“Excellent Communication. A pleasure to do business with. Highly recommended”. TWYFORDS NOCTURNE BASIN, 600MM, TWO TAP-HOLE IN ALMOND

Jim, Edinburgh, UK

"Perfect condition. Quick delivery and excellent service”. SPRING METRO BASIN 560MM, TWO TAP-HOLE IN CHAMPAGNE

Carol, Harlow,UK

“Quick efficient and great attitude”. TWYFORDS ADVENT/CHANTAL CISTERN BODY IN WHITE

Betty, Southend-on-Sea, UK

“Excellent product and service, many thanks”. ARMITAGE SHANKS COREX CORNER BASIN IN OYSTER

Eli, Bournemouth, UK

"Gold Standard Service. It doesn’t get any better than this. Thank you very much”. SPRING METRO CISTERN, NOSTALGIA NO LOGO IN WHITE, WITH CHROME FITTINGS

Julie & Mark, Preston, UK

Dear Jim You and your company are wonderful. Our Ideal Standard Whisper Pink cistern cover arrived safely today - it is perfect for size and colour and now sits proudly in our en-suite bathroom. Thanks a million and, although we don't want to make habit of breaking things, we shall certainly use you again should the need arise - you are life savers. We will also strongly recommend your services to family, friends and anyone else who has a similar problem. Thanks again regards Vicki & John

John & Vicki

Many thanks Jim, the Tiffany basin arrived safe and sound. Very well packaged, I am very pleased with the service and would not hesitate to recommend you. Kind regards, Monica.


My Spring Bathrooms cistern arrived today, and you will be pleased to know, it is the correct one!! I am very happy I found your website and your service was brilliant. Thank you for assistance. Regards, Kerry


Hi Jim, Thank you for the basin which arrived yesterday as you said. The packaging was excellent and the basin is exactly what we need. Thank you again for such a brilliant service at such a reasonable price. I’m going to recommend you to anyone I know that needs bathroom items. Regards, Mark.

Mark of Studiophase Limited

My toilet seat has just arrived and I have unpacked it from the brilliant wrapping and all seems well. Thank you for excellent service and reassurance leading to the purchase. Receipt has been received too.

Pam, Essex

Jim, thank you for your excellent service - my order received today as promised. All safe thanks to your excellent packaging! Another very satisfied customer. Regards Rod, Scarborough


Just a short note to express our gratitude for your excellent service in supplying a replacement for our obsolete Primrose coloured toilet at very short notice. Having been let down three times over a two month period by a local supplier who was supposed to specialise in this area, you sourced and supplied the item within two weeks of our order, despite the imminent Christmas holiday shutdown and subsequent adverse snowy weather conditions. Both yourself and your staff could not have been any more helpful, courteous or efficient in resolving our problem and I will not hesitate to recommend you to anyone looking for any sanitaryware. Thanks again


Just to let you know that the cistern is now fitted and working perfectly. I like the push button better that the handle that I had. It looks very neat and I can have small or full flush. I must say a big thank you for the professional way that you dealt with my request. I got no interest from other parties that I had to contact. I will certainly be recommending your company to any of my friends if they ever need your services.


Pedestal and cistern lid arrived today, perfectly wrapped and no damage, yet! Thanks for all your help, and your service was excellent. Hopefully I won't be in contact with you for some time!

Sonia, London

I am just writing to say that I am gob-smacked with the replacement cistern. It is a perfect match and you have surpassed yourself with customer care and attention. I must thank you once again for your speedy and considerate service. A job well done! It took me just about over an hour to install the cistern. Everything went like clockwork. I will keep you on my books and if anybody locally has any problems, I will get them to e-mail you.

Graeme, Reading

Thank you very much for your help. We now have a new Heather basin to match the one damaged and the whole bathroom looks very smart. Thanks again for your kind and very quick service.

Terry, Gloucestershire

Thanks very much for the Armitage Shanks Oyster toilet seat - highly delighted with quality and your excellent service.

Bryan, Glasgow

Thank you for locating a Spring Nostalgia basin for me. I really appreciate the effort you made. I will certainly recommend your firm to my friends. Thank you once again.


Royal Doulton Pampas siphon and bits received and duly fitted. Many thanks for your excellent help.


We ordered a replacement toilet suite in Primrose Yellow, which arrived promptly at reasonable cost. Once installed it fitted in perfectly with the rest of our bathroom suite. We would recommend this supplier.

Nigel, Cheshire

Just to let you know that the Twyfords, Nocturn Avocado basin arrived safely and will be just right when we get it fitted. Many thanks for your help and quick service.


Very impressed with service like that! The Champagne, Balterly Shell basin arrived yesterday as promised and is now up and running. Many Thanks,

Kevin and Mandy

I just wanted to let you know the Twyfords, Jupiter toilet seat and handle arrived as promised on Tuesday. They fitted very well. Thank you for your prompt service.

Katherine, Manchester

Many Thanks for your help in replacing the Ideal Standard, Tulip cistern lid in Whisper Peach. It arrived safely on Thursday as you said. It fits a treat and the colour is a great match. My mother – in – law has asked me to say a very big “thank you” for the service. As I mentioned earlier my mother – in – law is 81 years old and this has been a big issue for her, but with you and your staff’s help it has been resolved much quicker than we imagined and without any upheaval. Once again thank you. We will have no hesitation in recommending you to friends and family.


Just a short note to thank you for the Doulton, Vista Soft Cream cistern my wife ordered. It arrived promptly on Wednesday last week and I was able to install it within the hour. This was a great comfort in that we had seven people staying for Easter, and the thought of having to explain to my four and seven year-old grandchildren that the cistern needed to be flushed by lifting the lid etc was quite daunting. Thank you again


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